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Frequently Asked Questions

If you have additional questions that are not listed below, please feel free to schedule a call to speak with a member of our team.

Can't I just manage my Google Business Profile on my own?

While it is possible to manage your Google Business Profile on your own, it requires full-time attention due to the constant change and updates on Google. Professional management ensures that your profile is optimized, up-to-date, strategically positioned to boost customer attraction, improve visibility, and enhance your online presence. This level of expertise will save you time and effort while maximizing the of a well-mained Google Business Profile.

How to grant us access to your website's WordPress, cPanel, or FTP.

If you need assistance with your website, it is often necessary to provide us with access to certain tools and platforms. Here is a step-by-step guide on how to give us access to your WordPress, cPanel, or FTP.

1. WordPress Access:
To grant us access to your WordPress site you can follow these simple steps:
– Login to your WordPress admin dashboard.
– Navigate to the “Users” section and select “Add New.”
– Fill in the required fields, such as username and email address. Please make sure to set the role as “Administrator” or provide us with full administrative privileges.
– Save the changes and share the login details with us securely.

2. cPanel Access:
If your website is hosted on a server with cPanel, here’s how you can grant us access:
– Login to your cPanel account using your hosting provider’s credentials.
– Look for the “User Accounts” section and click on “User Manager.”
– Create a new user account and assign it the necessary permissions. For our access, it is recommended to set the user role as “Full Access” or “Administrator.”
– Once the account is created, provide us with the username and password securely.

3. FTP Access:
If you prefer to grant us FTP access, you can follow these instructions:
– Use an FTP client (such as FileZilla) to connect to your website’s server.
– Enter the FTP server address, username, and password (provided by your hosting provider).
– Once connected, navigate to the root directory of your website.
– Create a new FTP user account with full read and write permissions for us.
– Lastly, share the FTP login details with us in a secure manner.

It is crucial to ensure the security of your website’s credentials while sharing them with us. We recommend using encrypted communication methods, such as password-protected email attachments or secure online file-sharing platforms.

If you have any concerns or questions regarding granting us access to your website, please do not hesitate to reach out to our support team. We are here to help!

How can you add us as "manager" to your Google My Business account?

Managing your Google My Business account is crucial for maintaining an online presence that accurately represents your business. By adding us as a manager, we can assist you in keeping your information up to date and improving your visibility on Google Search and Google Maps.

To add us as a manager to your Google My Business account, follow these steps:

1. Sign in to your Google My Business account using your credentials.
2. Once logged in, click on the “Users” tab on the left-hand side menu.
3. Click on the “+ Invite New Managers” button.
4. In the provided field, enter our email address as the “manager” you wish to add.
5. Select the desired role for us, which should be “manager.”
6. Click on the “Invite” button to send the invitation.

By following these steps, you will successfully add us as a manager to your Google My Business account, allowing us to provide valuable assistance in optimizing your online presence. As a manager, we will have access to certain features and information, enabling us to efficiently monitor and update your business listing.

Please note that, as a manager, we will adhere to strict ethical guidelines and ensure the confidentiality of your business information. Furthermore, you can remove our managerial access at any time if you no longer require our assistance.

If you encounter any difficulties during the process or have any questions regarding managing your Google My Business account, please feel free to reach out to us. We are here to help and guide you in enhancing your online presence through effective management of your Google My Business account.

Do you offer a discount for multiple listings?

 Yes, we do! For businesses that sign up with 10 or more listings of the same brand, there is a significant discount available at each level. To take advantage of this offer, simply activate your listings during the sign-up process and the discounts will be automatically applied. If you would like more information, please feel free to contact our sales team anytime via phone, chat, or email.

What happens after I sign up?

After selecting your desired plan, you will need to complete a simple onboarding questionnaire to provide us with more details. Additionally, there is an option to schedule an onboarding call with your dedicated Google My Business manager.

We will ask you to add us as a manager to your Google My Business account. Click Here To See How To Add A Manager For Your Business.

You will receive a comprehensive monthly report promptly.

Who will be working on my Google My Business account?

 Each client is assigned a dedicated account manager who serves as the main point of contact throughout the partnership. Your account manager acts as the bridge between you and the rest of our team, ensuring seamless communication and coordination. They have a deep understanding of Google My Business and are responsible for overseeing the various activities and tasks related to your account. Rest assured, your account manager will work diligently to address your needs, provide updates, and deliver optimal results.

What payment options are available?

 All credit cards are processed through Stripe, which employs the same security measures as banks to safeguard your information. Rest assured, you only need to enter your information once.

What is your cancellation policy?

You have the option to cancel on a month-to-month basis. However, we kindly request that you provide us with a cancellation notice at least 7 days prior to the start of your next month. This timeline ensures that we can diligently work on creating your posts for the upcoming month.

Do I have to share my login details?

No, you simply need to add us as managers for your business – no passwords are needed.

Can I still access and manage my Google Business Profile?

Certainly! We understand that every business has different needs and preferences. With us, you have the flexibility to choose your level of involvement. Whether you want to retain full control over your profile and work closely with our team, or prefer a more hands-off approach where we handle the day-to-day management, we have you covered. 

Our goal is to support you in optimizing and enhancing your profile’s performance while allowing you to focus on other aspects of your business. How involved you want to be is entirely up to you.

Can I upgrade or downgrade my subscription plan?

 Absolutely! If your business needs change, you can easily upgrade or downgrade your subscription plan. Just reach out to our team, and we will assist you in finding the best plan to suit your requirements. Whether you need more resources or want to scale down, we’ve got you covered. Our aim is to ensure that you have the flexibility to adapt your plan as your business evolves. Contact us today to discuss your options and make the necessary changes to your subscription plan.

Is there a contract for the Google Business Profile Management Service?

 No, our service operates on a flexible month-to-month basis without any long-term commitments. However, we also offer annual subscriptions at a discounted rate for those looking to save more. This gives you the freedom to choose the subscription option that suits your needs, whether it’s monthly or annual.

When will I be billed? 

Billing begins on the date that you activate your subscription and will recur on the same day every month. If you add more listings to the same account, the original activation date will be retained to prevent multiple charges on your credit card. Charges for additional listings within the same account will be pro-rated for the activation month.

What is the refund policy?

 We do not offer refunds since the product can be cancelled at any time. However, please note that if there is a legitimate problem, we are more than willing to address it separately, ensuring customer.

How often will my Google Business Profile be monitored?

We provide daily monitoring of your Google Business Profile to ensure timely responses to customer inquiries, reviews, and any potential issues that may arise.

I want to resell your service to my clients

Reselling to agencies constitutes a significant portion of our business. We provide a comprehensive white-label social media management service, allowing you to resell our packages to your clients at a higher price point. To gain further insights into our reseller program for social media management, kindly click on the link provided. Our expert team will guide you through the process and answer any questions you may have.

I have other questions

We would be delighted to assist you. The most effective way to gain a deeper understanding of our company and have your inquiries addressed is by arranging a call with us.